©2018 by Artemis & Co.

COMMON QUERIES

The Info You’re After

At Artemis & Co, the complete satisfaction of our customers is our top priority. Check out some of our frequently asked questions below to get the information you’re looking for. Contact us with any other thoughts or questions.

WHAT ARE THE PAYMENT OPTIONS?

Artemis & Co is an online based Jewellery store. So, we only accept online payment methods that can be performed through various safe methods.

WHAT IS YOUR RETURN POLICY?

EXCHANGES

Customer Satisfaction is at the pinnacle of interest here at Artemis & Co. So, if your item is damaged, send us an email and we will review your items and concerns only within 2 days of arrival of the purchase.

Your email must contain images of the damaged item.

This policy applies only to damaged items. Change of mind exchanges will not be accepted.

REFUNDS

We believe in the durability and beauty of our products. As a result, we do not offer refunds. Exchanges are only warranted if the item is faulty. Photos must be provided as proof.

DO YOU OFFER GIFT CARDS?

We do not offer gift cards.

WHAT IS YOUR PRIVACY POLICY?

All the customer information that is received by Artemis & Co is strictly confidential and no third parties are linked unless they are used as part of our payment methods.
Different payment companies that are linked to the website ( e.g Paypal) do receive relevant information that is gievn by the customer. However, such companies ensure strict privacy policies to maintain the safety of our customers.
Our various methods of payment ensure a safe shopping experience.

SHIPPING

Artemis & Co offers International Shipping.

Products will generally reach customers within a 3-10 day frame based on their respective locations in Australia.

International orders will be delivered within 6-10 days respectively. 

Shipping time may be extended if the product is out of stock at time the of purchase.